source - ET Online
IndiGo, certainly one of India's main airways, has launched a innovative AI-powered chatbot named 6Eskai on WhatsApp, aimed at simplifying the flight reserving procedure for its passengers. Developed in collaboration with Google's Riafy technologies, this modern characteristic guarantees to redefine how tourists interact with the airline.
The way to Use 6Eskai
To make use of 6Eskai, passengers can initiate a verbal exchange on WhatsApp by sending a message to +91 7065145858 with the greeting 'good day'. The chatbot promptly responds with more than a few alternatives, inclusive of flight bookings, web take a look at-ins, boarding passes, and flight repute inquiries. Customers can pick 'e-book flight tickets', enter their travel details, choose from to be had flights, and complete the booking with an online payment.
Features and services
6Eskai functions as a versatile digital tour assistant able to coping with diverse tasks which includes booking flights, facilitating check-ins, producing boarding passes, and addressing preferred travel inquiries at once through WhatsApp. This integration of services objectives to streamline the travel enjoy by using getting rid of the want for multiple apps or platforms. Moreover, 6Eskai helps a couple of languages, which includes English, Hindi, and Tamil, making sure accessibility to a vast spectrum of customers throughout India.
Purpose and blessings
The creation of 6Eskai underscores IndiGo's commitment to leveraging modern technology to enhance patron convenience and delight. By way of imparting a unified platform for tour-associated services on WhatsApp, IndiGo targets to draw more passengers in search of a trouble-unfastened journey revel in. This initiative now not simplest simplifies reserving procedures but also enhances engagement through offering personalized and instant help thru AI generation.
Neetan Chopra, chief digital & statistics Officer at IndiGo, expressed enthusiasm approximately the release of 6Eskai: "we are overjoyed to announce the release of our AI-powered journey reserving assistant, 6Eskai, on WhatsApp. As India's favored airline, IndiGo is dedicated to turning in advanced digital services by means of harnessing current era. This new function underscores our willpower to technological innovation and the enhancement of customer experience."
Bikram Singh Bedi, vp and united states of america MD at Google Cloud India, highlighted the collaboration's significance: "we are excited to join forces with IndiGo, a logo celebrated for its great consumer studies and cutting-edge solutions inside the aviation industry. Via utilising Google Cloud’s main AI technologies, IndiGo will offer new purchaser experiences that address complicated challenges, accelerate innovation, and in the end deliver extra price to users."